30-day money-back guarantee.
If Lowboy isn't right for your kitchen, ask for a refund within 30 days of your first charge and we'll give your money back. It applies to both the monthly and the annual plan. No hoops.
1How the guarantee works
When you subscribe to Lowboy — monthly or annual — your first payment is covered by a 30-day money-back guarantee. If you're not satisfied for any reason, contact us within 30 days of your first charge and we'll refund that payment in full.
- The guarantee covers your first subscription payment (your first month on the monthly plan, or your first year on the annual plan).
- It's available once per customer, on your initial subscription.
- You don't need to give a reason — though we'd love to hear what didn't work, so we can improve.
2How to request a refund
- Email hello@getlowboy.com from the email on your account, with the subject "Refund request," within 30 days of your first charge.
- We'll confirm your request and process the refund to your original payment method.
- Refunds typically appear within [5–10] business days, depending on your bank or card issuer.
When your refund is issued, your subscription ends and your access to the paid Service stops.
3After the 30-day window
After the first 30 days, subscriptions are non-refundable except where required by law. You can still cancel anytime to stop future renewals:
- Monthly plan: cancel anytime; you won't be charged again, and you keep access through the end of your current paid month.
- Annual plan: cancel anytime; your plan won't auto-renew, and you keep access through the end of your current paid year. We don't provide prorated refunds for the unused part of an annual term after the 30-day window, except where required by law.
4Renewals
Subscriptions renew automatically at the end of each billing period using your payment method on file. Renewal charges (your second month, or your second year, and onward) are not covered by the money-back guarantee, since the guarantee applies to your first payment. You can turn off auto-renewal anytime by cancelling in your account.
5The free audit
You can try the free food-cost audit before you ever pay — no account or card required. The money-back guarantee is a second safety net for after you subscribe.
6Questions
Anything about billing or refunds, just ask a real person at hello@getlowboy.com. This policy is part of our Terms of Service.